Loan Policy

The Company may grant both secured and unsecured loans to private individuals, retails, businesses, companies, firms, commercials, corporates, trusts and other entities as per the emerging business needs and many more. We do not tolerate discrimination on the basis of race, color, national origin, sex, and religion.

The Company may also grant secured and unsecured loans to its employees and employees of its group companies (if any) in accordance with their eligibility and other terms and conditions fixed from time to time.

In case the loans are given without any primary/collateral security, like unsecured personal loans and other clean loans, more than ordinary care will be taken to see that such loans are granted only to persons/firms/companies of repute with credit worthiness and track record.

The Company may outsource some of the activities connected with such loans like sourcing of loan applications/KYC verification/dues collection and many more. In such cases, agencies will be empanelled only after they are subjected to a due diligence process and after entering into an agreement with them complying with the conditions stipulated in the Board approved Outsourcing Policy. The outsourcing agencies will be subjected to regular review and periodical audits by the Company's internal auditors to ensure that they are complying with the mandatory requirements under Labour laws and other applicable regulations and the terms and conditions of the agreement entered into with the Company are being followed.

The loans if approved might face cancellation/annulment if the eligible clients is not responding well after the approval of the loans or if the clients is not immediately complying with the terms and conditions set forth in the loan agreement and promissory note. This means that every eligible clients is expected to immediately comply with and follow through all the terms and conditions set forth in the loan agreement and promissory note with respect to hassle-free loan disbursement direct into the clients bank account.

In case of negligence or cancellation/annulment due to non-compliance, before we can take actionable cancellation/annulment process we shall serve to the concerned client a notice. However, there can be instances where client is not satisfied with the cancellation/annulment or the terms and conditions set forth in the loan agreement and promissory note. To register such an instance for correction, amendment, adjustment, suggestion, guideline, renewal, extension, advice or information et cetera the client can write/contact direct to our Credit Staff or Customer Relation Officers (CROs) through the Email ID of which is available in the contact us menu in this website.

In case if the response is not good enough, the complaint should be escalating to the Grievance Redressal Officers (GRO). If the client is still not convinced with the remedy provided by the Grievance Redressal Officers, then the client can reach out to our Compliance Specialists (CS) for the final resolution. After examining the matter, the Compliance Specialists (CS) would resolve the issue and send their final response, resolution and shall endeavour to do so within one week.